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REV - CUSTOMER SERVICE REPRESENTATIVE - REVENUE SPECIALIST III
TALLAHASSEE FL 32301
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88352480

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  Job posted:   Sun Apr 15, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
REV - CUSTOMER SERVICE REPRESENTATIVE - REVENUE SPECIALIST III
REV - CUSTOMER SERVICE REPRESENTATIVE - REVENUE SPECIALIST III - 73006234

Date:Apr 13, 2018


Location:TALLAHASSEE, FL, US, 32303



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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify website.




Requisition No: 33766


Agency: Department of Revenue


Working Title: REV - CUSTOMER SERVICE REPRESENTATIVE - REVENUE SPECIALIST III - 73006234


Position Number: 73006234


Salary: $2,327.17 - $2,938.33 / month


Posting Closing Date: 04/20/2018


This is an Internal Program Opportunity Only





JOB SUMMARY:This is a Customer Service Delivery position in the Department of Revenue's Child Support Program Customer Service Delivery Unit in the Tallahassee Service Center. This role requires knowledge of multiple child support processes to complete activities associated with serving Child Support customers. The incumbent will respond to multiple lobby queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collect and review documents pertaining to child support cases or activities to ensure they are accurate and log customers into the Child Support system and update the system while conducting face-to-face interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and make decisions. Contact business partners to confirm and gather information and review and update critical data fields.





MINIMUM JOB REQUIREMENTS:


EDUCATION AND EXPERIENCE:



+ Currently employed with the Florida Department of Revenue in the Child Support Program;


+ Currently a Revenue Specialist III;


+ Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).




SCREENINGDISCLAIMER:Responses to qualifying questions should be verifiable by skills and/or experiences stated on the candidate profile and/or resume.





NOTES:





+ This position is in Tallahassee at our John Knox location (325 John Knox Road #300).


+ This position has a standard workday of 8:00am - 5:00pm, Monday through Friday.


+ This position may require you to work outside your regular work schedule, should there be a business need to do so.




APPLICANTPOOL:Future vacancies may be filled from this advertisement for a period of up to six months.





WHERETOAPPLY:All applicants must apply online at: you experience problems applying online, please call the People First Service Center at 1-877-562-7287 for assistance.





CONTACTINFORMATION:LaTonya Hudson, 850-717-6214, latonya.hudson@floridarevenue.com


The Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Acthere.







The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clickinghere. All documentation is due by the close of the vacancy announcement.


Nearest Major Market:Tallahassee


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